As part of Harbusol's focus on improving the quality of service to our clients we would appreciate it if you would take 5 minutes to complete this online survey. Your responses will remain confidential. Please enter your information in the form below and press the submit button at the bottom when complete.

Name: *

Business Name: *

Email: *

Mobile Phone:

1. Have we demonstrated that we understand your needs?:

Yes

No

If you answered No to question 1, please advise::

2. Are we meeting your expectations in relation to the work we are doing on your behalf?:

Yes

No

If you answered No to question 2, please advise::

3. Do we respond to your requests for information by telephone or email in a timely manner?:

Yes

No

If you answered No to question 3, please advise::

4. Have we advised you in plain English about our rates and charges?:

Yes

No

If you answered No to question 4, please advise::

5. Do we provide you with job status reports?:

Yes

No

If you answered Yes, do they provide you with the information you require?:

If you answered No to question 5, please advise::

6. Have we informed you when there was a need to do work outside the initial scope of work and provided you with an estimate of the cost of this work?:

Yes

No

If you answered No to question 6, please advise::

7. Do you find our staff approachable and helpful?:

Yes

No

If you answered No to question 7, please advise::

8. What do we do well?:

9. What do we do poorly?:

10. What else could we do for you?:

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